---
title: Judgement Status Guide for Cash Recovery AI
description: This guide explains the available Human Judgement and Recovery Status values in Cash Recovery AI and provides example Wilma prompts for case review and project analysis.
---

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# Judgement Status Guide for Cash Recovery AI

## This guide explains the available Human Judgement and Recovery Status values in Cash Recovery AI and provides example Wilma prompts for case review and project analysis.

This guide provides an overview of the available **Human Judgement** and **Recovery Status** values used in Cash Recovery AI for the Agentic Teams **Werner & Wilma**, and **Wickie & Wilma**. It explains when to use each judgement type, which recovery statuses are available, and what documentation is required to ensure transparent and auditable case handling. The guide also includes practical decision matrices and comment requirements to support consistent reviews and quality assurance. In addition, example **Wilma prompts** are provided to help users retrieve project, case, and recovery-related information efficiently.

### Human Judgement Quick Reference

The **Human Judgement** indicates the final business assessment of a potential duplicate payment.

| Situation | Human Judgement |
| --- | --- |
| Actual duplicate payment confirmed | 🔴 **TRUE** |
| No duplicate payment identified | 🟢 **FALSE** |
| Duplicate payment was already known or resolved before data extraction with Werner or Wickie | 🟡 **IDENTIFIED** |

---

### Comment Requirements

To ensure transparency and traceability, especially during zapliance quality reviews, meaningful comments are strongly recommended for all cases and mandatory for certain judgement types.

| Human Judgement | Comment Required | Expected Content |
| --- | --- | --- |
| 🔴 **TRUE** | No | Description of the confirmed duplicate payment is **recommended** |
| 🟢 **FALSE** | Yes | **Clear explanation** why the case is not considered a duplicate payment |
| 🟡 **IDENTIFIED** | Yes | **Clear Explanation** of the previous identification, correction, reversal, or credit note |

> **Important:** For **FALSE** and **IDENTIFIED**, a sufficiently detailed comment must always be provided. Comments should enable a third party to understand and validate the decision without requiring additional clarification.

---

### Recovery Statuses for Confirmed Duplicate Payments (TRUE)

The following recovery statuses are typically used after a duplicate payment has been confirmed with the judgement **TRUE**.

| Status | Meaning |
| --- | --- |
| **IN\_VERIFICATION** | The case is currently under review by the customer. |
| **APPROVED** | The duplicate payment has been confirmed by the responsible business department. |
| **RECOVERY\_RECEIVED** | The recovered amount has been successfully received or a corresponding credit note has been posted. |
| **NO\_RECOVERY** | No recovery action is required, possible, or economically justified. |

---

### Typical Usage Matrix

| Scenario | Human Judgement | Recovery Status |
| --- | --- | --- |
| Duplicate payment confirmed and under review | 🔴 **TRUE** | **IN\_VERIFICATION** |
| Duplicate payment confirmed by business department | 🔴 **TRUE** | **APPROVED** |
| Recovery successfully completed | 🔴 **TRUE** | **RECOVERY\_RECEIVED** |
| Recovery not pursued | 🔴 **TRUE** | **NO\_RECOVERY** |
| False positive detected | 🟢 **FALSE** | **NO\_RECOVERY** |
| Duplicate payment already corrected before review | 🟡 **IDENTIFIED** | **NO\_RECOVERY** |

---

### Wilma Prompts:

| # | Example Prompt | Purpose |
| --- | --- | --- |
| 1 | Create an overview of the current project status. | Project status overview |
| 2 | Show me all Human Judgement options and the corresponding recovery statuses without combinations. | Status reference |
| 3 | Show me the supporting documents for case and create an SAP link. Provide all details and assessments for case . | Case details & documents |
| 4 | Change the judgement of rank to and change the recovery status of case to . | Update case status |
| 5 | Create a simple list for zapliance. | Simple case list |
| 6 | Create an extended list for internal purposes. | Detailed internal report |

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