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Product Description zapHome OnPrem AI

Defines the platform architecture, included services, supported configurations, prerequisites, compatibility, and contractual scope of zapHome OnPrem AI [PLAT-OP-AI].

Version

2.0

Valid from

25 September 2026

1. Overview and Product Role

zapHome OnPrem AI (PLAT-OP-AI) is the technical platform for operating compatible Agentic Teams and Agentic Team Solutions within the customer's environment and provides the foundation for SAP-based analytics, monitoring, audit, governance and compliance use cases.

The platform provides the deployment architecture, runtime environment, data processing services, integration capabilities and AI services required to operate supported zapliance solutions.

Agentic Team capabilities and Solution entitlements are defined in the applicable Agentic Team and Agentic Team Solution Product Descriptions. Platform-related Customer Success requirements are defined in this Product Description. Additional requirements may apply depending on the selected Agentic Teams, Solutions, deployment architecture, and approved deviations.

2. Platform Architecture

Reference Architecture

 Fig. 1: The reference architecture illustrates the standard technical structure and the interaction between customer-managed infrastructure, zapHome OnPrem AI components, source systems, and external services. The contractually applicable configuration is determined by the Standard Configuration, approved deviations, and the applicable Quote.

3. Platform Components

The Platform Components described below represent the technical elements of zapHome OnPrem AI. The subsequent product services describe the maintenance and provisioning services provided by zapliance as part of the product delivery.

Component

Function

Deployment Runtime

Provides the technical runtime environment for operating all zapHome OnPrem AI components within the customer's infrastructure.

Database

Stores configuration data, application data, metadata, and other information required for platform operation.

NGINX Gateway

Controls data traffic between platform components and enables routing as well as secure delivery of services.

Data Connectivity

Enables the connection of ERP systems as well as the extraction and further processing of enterprise data.

API Interfaces

Provide approved interfaces for the integration of supported third-party and target systems, where included in the applicable configuration.

zapAnalytics

Processes, analyzes, and provides data for evaluations, reporting, and other use cases.

AI Connectivity (LLM Integration)

Provides the technical integration of Large Language Models (LLMs) and other AI services.

Chat Interface

Browser-based user interface for interacting with AI functions, agents, and knowledge repositories.

Power BI Connector

Enables the use of data generated by zapHome in Microsoft Power BI.

The availability and activation of individual Platform Components depend on the contractually agreed Standard Configuration, selected Agentic Teams, licensed Solutions, applicable Content Bundles, and the Quote. Technical availability of a component does not by itself establish license inclusion, activation, or entitlement.

Components listed in this section represent the technical architecture of the platform and do not automatically form part of the licensed scope.

4. License Coverage

The license coverage of zapHome OnPrem AI includes the provision of the Platform Components described in this Product Description and the product-related maintenance and provisioning services described below.

Unless expressly agreed otherwise in the Quote or a separate agreement, all services relate exclusively to a single productive instance of zapHome OnPrem AI. The number of provided instances is defined in the respective Quote or separate agreement. Unless otherwise agreed, the standard scope of delivery includes one productive instance. Additional test, development, staging, quality assurance, sandbox, high-availability, backup, or disaster recovery environments are not included in the standard service and require a separate agreement.

Service

Included Scope

Provision of Platform Components

Provision included

Security Updates

Provision included, installation excluded

Software Releases

Provision included, installation excluded

Provision of Platform Components

Provision of the licensed zapHome OnPrem AI components described in the "Platform Components" section for installation and use within the infrastructure provided by the customer. This service includes the provision of the required product artifacts, configuration components, and product-related documentation. The specific functional scope is determined by the licensed platform components and the contractually agreed modules and extensions.

Security Updates

Provision of security-related updates for zapHome OnPrem AI and zapliance-provided platform components in accordance with the product roadmap and release planning. Unless expressly agreed otherwise, this service only includes the provision of the updates. Technical installation, execution, approval, validation, and deployment within customer-owned systems and infrastructures remain the responsibility of the customer.

Software Releases

Provision of regular software releases containing new features, product improvements, bug fixes, and security enhancements in accordance with the applicable product roadmap. The scope, content, and release schedule of releases are determined by zapliance. Installation, commissioning, approval, validation, and deployment of provided releases are not part of this service.

5. Standard Configuration

Configuration Item

Standard

Productive Instances

1

Deployment Model

Single-Node Deployment

Host Environment

Windows Server

Runtime

Docker

Database

PostgreSQL

Inbound Interface

SAP RFC

Outbound Interface

Power BI Database Connection and Parquet Files

AI Deployment

Customer-provided Azure OpenAI Service and Endpoints (if applicable)

MCP Client

LibreChat (if applicable)

6. Supported Deviations

The supported deviations listed below may be used within the Professional Customer Success tier, provided that they remain within the scope defined in this Product Description. Any other deviation from the Standard Configuration requires prior technical review and explicit approval by zapliance and, unless otherwise approved, an upgrade to Enterprise Customer Success.

Supportability is limited to platform versions validated by zapliance.

Component

Supported Alternative

Host Environment

Linux Server

Runtime

Podman

Approval-Required Scenarios

The following deployment scenarios are not part of the Standard Configuration and require prior technical review and explicit approval by zapliance. Unless otherwise approved, these scenarios require Enterprise Customer Success and may be subject to a separate agreement and additional fees.

    • Kubernetes deployments
    • Multi-node deployments
    • Customer-specific database architectures
    • Non-standard authentication architectures
    • Third-party system integrations
    • Customer-specific infrastructure requirements
    • Customer-provided infrastructure meeting the applicable system requirements
    • A supported host environment and runtime
    • Required network connectivity
    • Required SAP connectivity
    • Required third-party licenses and subscriptions
    • Customer-provided Azure OpenAI Service and endpoints, if applicable
    • Customer-provided Microsoft Power BI licenses and services, if applicable
    • Required administrative access for installation and configuration

7. Prerequisites

The deployment and operation of zapHome OnPrem AI require the technical, organizational, and service-related prerequisites described in this section. Detailed infrastructure requirements are defined in the applicable setup guides, technical documentation, Quote, and approved deployment configuration.

7.1 Technical Prerequisites

      • Customer-provided infrastructure meeting the applicable system requirements
      • A supported host environment and runtime
      • Required network connectivity
      • Required SAP connectivity
      • Required third-party licenses and subscriptions
      • Customer-provided Azure OpenAI Service and endpoints, if applicable
      • Customer-provided Microsoft Power BI licenses and services, if applicable
      • Required administrative access for installation and configuration

    7.2 Customer Success Requirements

    The minimum Customer Success tier for zapHome OnPrem AI is Professional. Supported deviations described in this Product Description do not change this minimum requirement.

    Approval-required scenarios generally require Enterprise Customer Success unless otherwise approved by zapliance. The applicable Customer Success tier is determined through technical review based on the agreed deployment architecture, operational scope, selected Agentic Teams and Solutions, and approved deviations.

    8. Compatibility

    8.1. Compatible Agentic Teams

    zapHome OnPrem AI provides the technical platform for operating compatible Agentic Teams. Agentic Teams provide reusable digital capabilities that support governance, audit, monitoring, compliance, and analytics use cases through compatible Agentic Team Solutions.

    The capabilities, limitations, prerequisites, and license coverage of each Agentic Team are defined in the applicable Agentic Team Product Description. Solution-specific governance objectives, operating models, entitlements, and service parameters are defined in the applicable Agentic Team Solution Product Description.

    Compatible Agentic Team

    Compatibility

    Wolfgang

    Supported

    Wolfgang + Wilma

    Supported

    Werner

    Supported

    Werner + Wilma

    Supported

    8.2. Compatible Solutions

    The following Agentic Team Solutions are compatible with zapHome OnPrem AI. Availability of individual solutions may depend on the selected Agentic Team and separately licensed Solution entitlements.

    Solutions are delivered through Solution Bundles. A Solution Bundle defines the applicable Agentic Team, Content Bundles, analytics components, configuration parameters and language-specific assets associated with the licensed Solution.

    Solution

    Default Agentic Team

    Non-AI Alternative

    Continuous Auditing

    Wolfgang + Wilma

    Wolfgang

    Continuous Control Monitoring

    Werner + Wilma

    Werner

    Digital Audit Preparation

    Wolfgang + Wilma

    Wolfgang

    Finance Benchmarking

    Werner + Wilma

    Werner

    ICS Assessment

    Werner + Wilma

    Werner

    Duplicate Payment Recovery

    Werner + Wilma

    Werner

    VAT Recovery

    Werner + Wilma

    Werner

    SAP Raw Data Export

    Werner + Wilma

    Werner

    Compatibility indicates technical supportability only. Additional prerequisites, licenses, Agentic Teams, Content Bundles, Customer Success requirements or platform extensions may apply.

    Depending on the licensed Agentic Team Solution, results may be delivered through Power BI, platform interfaces, AI-supported user interfaces, APIs, reports, exports, or other supported output channels.

    9. Commercial Models and Terms

    Attribute

    Description

    Product Model

    Subscription

    Licensing Unit

    One Productive Instance, unless otherwise defined in the Quote

    Contract Term

    As defined in the commercial agreement

    Billing Frequency

    As defined in the order form

    Renewal Terms

    As defined in the agreement

    10. Customer Responsibilities

    Unless expressly agreed otherwise, the following tasks remain the responsibility of the customer:

    1. Provision and operation of the customer infrastructure (Setup Guide Virtual Machine/Server)
    2. Installation of provided software releases and security updates
    3. Operating system, network, and database administration
    4. User and authorization management
    5. SAP system administration
    6. Azure administration
    7. Ensuring data protection, compliance, and security requirements within the customer's own infrastructure
    8. Execution, documentation, and approval of customer-specific testing, acceptance procedures, and productive deployments before installing security updates, software releases, or other product-related changes
    9. Provision, licensing, and maintenance of all customer-required third-party products, including operating system licenses, database licenses, cloud subscriptions, Microsoft Azure services, Microsoft Power BI licenses, and AI service subscriptions.
    10. Backup, restore, retention, and disaster recovery procedures for customer-managed systems, databases, and infrastructure.

    11. Product Exclusions

    Unless expressly agreed otherwise, the following services in particular are not part of zapHome OnPrem AI:

    1. Individual consulting services
    2. Project and implementation services
    3. Installation of zapHome OnPrem AI by zapliance
    4. Installation of provided software releases and security updates by zapliance
    5. Customer-specific developments
    6. Individual training courses and workshops
    7. Operation of customer infrastructure by zapliance
    8. Provision of additional test, development, staging, quality assurance, or sandbox environments
    9. Additional instances exceeding the scope defined in the respective quotation, order, or separate agreement
    10. Separate provision, installation, or validation of security updates and software releases in test, staging, quality assurance, or other pre-productive environments.
    11. Execution of update, approval, validation, or regression testing by zapliance
    12. Operation, maintenance, or support of additional instances
    13. Provision of identical or parallel productive environments (in particular high-availability, fallback, backup, or disaster recovery environments) unless expressly agreed otherwise.

    12. Contractual Basis

    The contractual scope of zapHome OnPrem AI is determined by the applicable Quote, this Product Description, and the additional documents referenced therein. Together, these documents define the licensed Platform configuration, applicable Agentic Teams and Solutions, Customer Success services, and the respective responsibilities of the parties.

    12.1 Applicable Documents

    Where applicable and referenced in the Quote or agreement, the contractual documentation includes:

    1. Quote
    2. This Platform Product Description
    3. Applicable Agentic Team Product Descriptions
    4. Applicable Agentic Team Solution Product Descriptions
    5. Applicable Content Bundle and Solution Bundle Descriptions
    6. Applicable Customer Success Service Description
    7. General Terms and Conditions
    8. Technical Documentation and Setup Guides, where expressly incorporated

    12.2 Contractual Precedence

    In the event of inconsistencies, the order of precedence defined in the applicable agreement or Quote applies. Technical Documentation and Setup Guides do not extend the licensed product scope unless expressly agreed otherwise.

    In case of discrepancies, the Quote defines the commercially agreed scope.

    13. Change History

    VERSION

    VALID FROM

    CHANGE

    STATUS

    2.0

    25 September 2026

    Revised product structure, Platform scope, License Coverage, Standard Configuration, supported deviations, prerequisites, compatibility, Customer Success requirements, and contractual boundaries.

    Active