What you can do when data processing takes long.
We recommend high-end systems. Please check if you meet the hardware requirements.
Please do not stop or shutdown zapliance without consultation. If no error is displayed, just let the software run.
- Contact us, when a single step takes multiple times longer than all the other steps. For instance, when sequencing and dragnet investigation need 30 min, it is unusual when reporting takes more than 15 hours.
- Single indicators are skipped automatically if they require more than 12 hours of processing. So, don't worry while dragnet investigation is running.
- If something takes longer than 24h contact us. We are eager to improve the software.
- If you are using a virtual machine, make sure that other virtual machines do not block to much hardware resources.