Data processing takes long

What you can do when data processing takes long.

We recommend high-end systems. Please check if you meet the hardware requirements.

Please do not stop or shutdown zapliance without consultation. If no error is displayed, just let the software run.

  • Contact us when a single step takes multiple times longer than all the other steps. For instance, when sequencing and investigation need 30 min, it is unusual when reporting takes more than 15 hours.

  • Single indicators are skipped automatically if they require more than 12 hours of processing. So, don't worry while the investigation is running.

  • If something takes longer than 24h contact us. We are eager to improve the software.

  • If you are using a virtual machine, make sure that other virtual machines do not block too many hardware resources.