I lost my password

To restore your password, follow these steps.

User role: Auditor or Viewer

Contact your zapliance administrator. He/She can log into zapliance and reset your password in the user settings.

 

EN21_edit_user

User role: Admin

To reset the zapliance administrator password, send your systemdb file from your installation directory to zapliance Support. We can restore your password.

00_systemdb

Alternatively, if you do not have any projects or just expendable projects, you can install zapliance in a new folder. The first user registering in a fresh installation will get administrator privileges. Disclaimer: You cannot merge user accounts and zapliance projects from one installation to another. So be sure that you do not need existing users and projects before re-install.