Description of Workshops
Effective from March 10, 2025
zapliance conducts workshops in collaboration with the customer to convey the professional foundations and methods of the solutions based on the customer-specific data analysis results.
The prerequisites for conducting a workshop are:
- The purchase of a paid digital product,
- Reaching the project timeline,
- Providing access to the necessary data analysis results, e.g., transmitting PowerBI files (.pbix) to zapliance or setting up a Remote Desktop Protocol (RDP) for accessing the result files.
zapliance is entitled to subcontract the service after prior notification to the customer.
The delivery of the workshop service is specified based on the following parameters in the offer:
1. Scope of Service
The scope of service defines the number and duration of the sessions. zapliance reserves the right to change the date or time of the workshop at any time before the start of the workshop. If the purchased Customer Success Plan or the offer contains limitations on the number or duration of the workshop sessions, these limitations apply. Additional workshop sessions will be billed at double the zapliance partner hourly rate per session.
2. SAP Company Codes
If the offer provides a limitation on the company codes, this limitation applies to the specified number of company codes.
3. Number of Fiscal Years
If the offer provides a limitation on fiscal years, this limitation applies to the specified fiscal years in SAP.
4. Service Start or End Date (Service Period)
The service period regulates the timeframe during which workshop services can be utilized. If the offer includes a limitation on the service period, this limitation applies to the specified period. The service period of the workshops is an integral part of the service period of the Customer Success.